Return or exchange?
Right of withdrawal: the option for consumers to waive the distance contract within the cooling-off period;
At GROENPLUS you can exchange or return a product within 14 working days. It is important that the product is complete and unused and in the original and undamaged packaging. Products that are damaged or used do not qualify for exchange or refund. Before you send a product back, you must first contact GROENPLUS at kunsthaaggp@gmail.com. You will then receive all the details for returning the product. Return conditions (see also GROENPLUS General Terms and Conditions) - A return must be requested by email or telephone within 14 days of receiving the order. - The order must be returned within 5 working days after awarding it. - The return products must be unbroken, in the original packaging and undamaged. - The return products must be properly packaged to be returned. - Problems with the shipment at or by the company that takes care of the shipment to us, are at the customer's risk.
Refund of a return
In case of a withdrawal you will receive all payments, excluding delivery costs for return shipment, back as soon as possible and no later than 14 days after you have indicated to make use of the right of withdrawal. We will refund you with the same payment method you used to pay, unless you agree another method with us.
You are responsible for the costs and for the return shipment. The cost of the return depends on the size and weight of the package to be sent.
